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Frequently Asked Questions
Are
you a GMP laboratory?
Quantex
Laboratories performs all work in accordance with
cGMPs. We take compliance with cGMPs very seriously and provide
training for our employees on a routine basis. In addition, we also
perform work in compliance to GLPs
(GLP Studies).
Are
you registered with the FDA?
Yes, we are. Our
registration number is 2249631, and or facilities have been FDA inspected.
Our most recent inspection was In
October 2006. No 483s were issued.
Do
you have specific requirements for submission of
samples?
All samples must
be submitted with a signed copy of
Quantex Laboratories' Request
for Analysis ( non-pharmaceutical)
or Pharmaceutical Request for Analysis
sample submission form. Please include
a copy of the quotation we prepared for you. We'll also
need to know who should receive the invoice and who
should receive the final report. You can download our various
sample submission forms by clicking
on to Client Resources.
How
do I establish an account with Quantex Laboratories?
When you're ready to submit
samples for testing, you can open an account with us by calling and
asking for client services. A trained representative will
discuss your requirements and obtain the information needed
to open an account. If necessary, this person will also prepare a
quotation for you.
Whom
should I talk to when I call Quantex
Laboratories?
You should ask to speak to client
services or the laboratory manager.
Besides the telephone, phone, and fax, are there other
ways that I can contact Quantex Laboratories?
You can e-mail us. All of
our client services, management staff and managers have Internet e-mail addresses. We'll be happy
to provide on-line addresses for the people you will be working
with.
What
are your business hours?
Our business hours are from
9:00 a.m. to 5:00 p.m. (Eastern Standard Time), Monday through
Friday. During these hours, client services and technical support
is available to discuss your projects.
Can I
audit your facility?
Quantex
Laboratories
welcomes your audit. A visit gives you a chance to tour our
laboratories, review our SOPs and QA
program, and discuss specific projects with our scientists. The
first one-day audit of our facility is complimentary. If you're
unable to visit, we can supply you with a copy of our SOP Index
and other QA materials. These will give you a thorough overview
of our quality operations. |